Services

Support
We believe our production support services are second to none. Underpinned by our standard service level agreement, we provide comprehensive support initiated by email or telephone call, facilitated though simple and robust remote assistance tools where applicable, and tracked through our call logging system. We recognise the criticality of this process to your business and have built our support services accordingly.

Implementation
Watson Wheatley offers a full implementation service for i-Recs and Importer from installation, through requirements analysis, configuration, user acceptance testing, migration to production and post-live support. We understand fully the reconciliation process and can guide you how to get the absolute best from our products.

Training
Watson Wheatley provides comprehensive training covering all our products. We work with you to help define the operational procedures most suited to handle the reconciliation process within your company, and will tailor our training programme accordingly to accommodate these.

Latest News

Watson Wheatley Nominated for two FTF Awards

London, April 2013

Watson Wheatley Financial Systems (WWFS) have been nominated in two categories for the upcoming Financial Technologies Forum (FTF) News Technology…

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Testimonials

• “Your team have made the transition smooth and are always there for the questions that need to be answered. We now reconcile thousands of trades a day with the push of a few buttons.” Noble Americas
• “I was impressed with the capacity of Importer – we deal with many custodians and various file formats, and Importer now allows each to be presented in a standard format – this is a very powerful attribute.” Genesis Investment Management
• “All of our queries are dealt with in a quick, and when needed creative manner to find the best resolution necessary. I applaud and thank you for working with us and creating a tool that alleviates demanding tasks that help us in our commodity trading needs.” Noble Americas
• “i-Recs gives us a valuable add on to our existing systems, providing a very flexible reconciliation tool which we anticipate will allow us a high level of automation, and replace existing manual processes. The quality of the management reporting suite is also very impressive.” Genesis Investment Management
• “Having evaluated several reconciliation tools we were impressed by the close fit between i-Recs’ functionality and our very specific reconciliation needs and were convinced this was the scalable and flexible reconciliation platform we needed to support a large and diverse business.” Ashmore Investment Management
• “The delivered product has exceeded our expectations by catering for so many complex issues, and is providing significant time savings allowing focus to be exception driven. User response to the system has been very positive. While post live support required has been minimal, the response time to all questions raised has been excellent – and gives us great confidence for the future.” Genesis Investment Management
• “The implementation of i-Recs has made a meaningful contribution to our control environment, improving the productivity of reconciliations between internal systems, administrator and counterparties in a cost effective manner. The WWFS team were both pragmatic and helpful throughout the process.” Praxient Capital LLP

Watson Wheatley Financial Systems

Marston House
Cromwell Business Park
Chipping Norton
Oxon
OX7 5SR
United Kingdom
Email: info@watsonwheatley.com