We believe our production support services are second to none. Underpinned by our standard service level agreement, we provide comprehensive support initiated by email or telephone call, facilitated though simple and robust remote assistance tools where applicable, and tracked through our call logging system. We recognise the criticality of this process to your business and have built our support services accordingly.
Watson Wheatley offers a full implementation service for i-Recs and Importer from installation, through requirements analysis, configuration, user acceptance testing, migration to production and post-live support. We understand fully the reconciliation process and can guide you how to get the absolute best from our products.
Watson Wheatley provides comprehensive training covering all our products. We work with you to help define the operational procedures most suited to handle the reconciliation process within your company, and will tailor our training programme accordingly to accommodate these.